Do you know why?
- Customer Satisfaction for mobile banking dropped to 47% Vs 57% in 2014, despite increasing offered functionalities.
- Only 34% of the dissatisfied customers mentioned that they will not switch the bank.
- ATM satisfaction has declined by 6 points and ATM customer usage dropped by 5% compare to 2014.
Customers are less satisfied besides having more features and range of services provided by the ATM. Success and customer satisfaction is not adding more features and functionality, but understanding customer, balancing with the ease of use and then communicating it with the customers.
AZS and its partners have developed a state of the art methodology and tool that delivers the best customer satisfaction results with reduced risk and high security.