Service Industry

The service sector differs from the manufacturing sector in a way that most of the time the product is intangible or is merely performance, ideas and concepts. Also, quality cannot be inspected in and services cannot be saved or inventoried.

For this reason, AZS Consultants have developed process improvement techniques that are adaptive to the unique challenges of the service industry.  These process improvement techniques have helped companies focus on improving their overall throughput, identifying points that are limiting overall performance, and developing strategies that exploit them for significantly improved revenues and profits.

Process improvement in the service industry has an advantage – Labor costs are higher so making their core process more efficient can have a substantial impact. There have been many innovative process improvement techniques developed such as:

  • Process Improvement Methodologies
  • Total Quality Management (TQM)
  • Process Re-Engineering
  • Lean Implementation
  • Six Sigma
  • Constraint Management

Utilizing the above techniques, the consultants at AZS Inc. have helped service-sector organizations make significant improvements in their core processes that translated into significant savings, increased customer satisfaction, and increased employee satisfaction.

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